Frequently Asked Questions

ADSL runs over existing copper wire infrastructure which is often unreliable, heavily contended and offers average speeds of around 4mbps. Fibre, on the other hand, transmits information as light impulses along flexible glass fibres at incredible speed, allowing users to achieve speeds of up to 1000mbps.
No. Fibre runs completely independently of your traditional voice line.
The fibre line provider (TTConnect, Vumatel, Fibrehoods, Metrofibre, Mitsol or DFA depending on your suburb) lays fibre outside the boundary walls. The fibre line supplier then needs to run fibre from your boundary wall to inside your home and connect it to a Customer Premises Equipment (CPE) device. The make /model of the CPE device is supplier dependent. SA Fibre will then install a WAN enabled wireless router.
This depends on the fibre line provider, some offer one or the other, synchronous or asynchronous, and some offer both options.
Yes you might. This depends on your particular fibre provider, as each has different requirements. SA Fibre will provide you with the appropriate router/modem for your supplier/suburb.
Wireless speeds are determined by a number of factors:
  • The capabilities of the wireless router used.
  • Overlapping channel interference and
  • The device(s) (such as phones, tablets and laptops) connecting to the router.
Yes you can, using your VOIP phone. You will also save up to 30% on your call costs.
Calls are billed on a per-second basis.
Yes, you can link up to 5 additional handsets. They are available for purchase as single units.
Yes, you can port your number to SA Fibre.
SA Fibre will provide you with an 087 number.
This is the online portal accessed via https://safibre.com/clientzone . Customers have access to a range of functions including: Managing accounts, uploading documents, purchasing additional products and retrieving invoices.
SA Fibre. We have a 24/7/365 Support Centre. They can be contacted telephonically on 087 237 9980 or alternatively via email at help@safibre.com .
You may upgrade or downgrade at any time, but please note that the upgrade action may attract a small upgrade fee. Downgrades within contract term will result in a penalty payable. Cancellations on the fibre line are dependent on the contract terms agreed to with SA Fibre and requires at least one calendar months’ notice.
No, SA Fibre will invoice you for the fibre line along with the fibre package purchased.
We pride ourselves on technical expertise, innovation and the delivery of competitive high quality products.
FTTH stands for Fibre to the Home. It is an idea of bringing high speed networking i.e. high speed internet, digital television and telephone service to residents using fiber optic cables. It is a broadband telecommunications system which is based on fiber optic cables and associated optical electronics for delivery of multiple advanced services to homes.
Click the fibre to the home link at the top of the page or click here to search for you area and see if your area is live!
The fiber network delivers true high speed broadband services that will be able to deliver up to 1Gbps ( gigabit per second). This is around 10 to 200 times faster than DSL broadband services.
Absolutely! All our FTTH packages are uncapped at high speeds. Perfect for you to use the internet the way you need to.
No! Only business packages get a static IP address.
FTTB stands for Fibre to the Business. It is an idea of bringing high speed networking i.e. high speed internet, digital television and telephone service to businesses using fiber optic cables. It is a broadband telecommunications system which is based on fiber optic cables and associated optical electronics for delivery of multiple advanced services to businesses.
Click the fibre to the business link at the top of the page or click here to search for you area and see if your area is live!
The fiber network delivers true high speed broadband services that will be able to deliver up to 1Gbps ( gigabit per second). This is around 10 to 200 times faster than DSL broadband services.
Not necessarily, if you have 5 or more employees then you would need to go with a business package. If it is just you or a few more then you qualify for a residential package.
Yes you do! we will set a static public IP for you so that your IT department can set everything up the way they need to.
Unfortunately wireless signals are susceptible to interference and should not be depended on as a sole connection to the internet. If you are struggling to connect through your wireless there may be something interfereing with your signal.
Your signal is being interfered with or you are too far from the router. To check if it is just the wireless or if your actual connection is slow, plug an ethernet cable from your router to your computer and test again. If it is still slow then please submit a support ticket so we can investigate. If it works well using an ethernet cable then you know that it is an issue with your wireless.
You would need to set up a wireless extender in your home in order to create a secondary hotspot for your wireless signal throughout the property. If you contact us we can work with you in order to deal with your internal network infrastructure needs.
You can change the channel that your router transmits your signal on. The settings will usually be found on the wireless settings page of your router. If you need help changing your router's wireless channel please submit a support ticket so we can help you do so.
You can invest in a dual band router so that you can get a larger frequency range to work with when changing channels on your router. A standard router transmits on the 2.4GHz band where as a dual band router transmits two simultaneous signals, one on the 2.4GHz band and one on the 5GHz band. However, noting that wireless is susceptible to interference should remind you that it is always better to be "cabled in" for as many fixed devices as possible.
Due to the nature of our business we require all customers to use Debit Order as their payment method.
Your debit order goes off at the end of the month for the month in advance.
Yes, Once your debit order is in effect you will still receive your monthly invoices but they will just be sent for your records.
Yes the first invoice needs to be paid via EFT thereafter if you have opted, your account will be debited.
Unfortunately not. All our packages run on a month to month agreement and we do not, at this time, accept annual payments.
We do not, we only deal in completely uncapped packages! we want our users to have a truly unlimited experience on their new high speed fibre!
We do not shape our packages whatsoever. All our packages are unshaped so we can again create that unlimited internet experience for our clients!
A fibre line provider is chosen by the residents association of a suburb and prices will vary dependant on who the fibre provider in your area is.
Yes you can! We understand that you have probably had the same email address for years. Everybody knows you by this address and we want to make sure that your mailing still works beautifully on our network.
When you cancel with your current internet service provider you can ask to keep your email active. There will be a small fee you will still pay with the old internet service provider in order to keep your email active.
This is because your outgoing mail server requires authentication. When your mail travels through our network and then reaches the relevant ISP's mail server that mail server does not recognize it. By enabling authentication the mail server then allows the mail to pass. Please submit a support ticket to speak to a technician so they can help you fix your mail sending remotely.
No, you would still use the same server details you have. Once your outgoing mail server has been authenticated you will be sending mails in no time!